Although I’m sure that you will be delighted with your purchase, I appreciate that sometimes accidents happen. I aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.
Faulty Or Damaged Goods
I pride myself on the quality of my products, so if you receive a print or a downloadable link from me which is faulty or damaged I will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact me immediately at +3548666590 or email@example.com.
If you notice that an item is damaged after it has been delivered to you, please contact me within 3 days of receipt of your print at firstname.lastname@example.org and I will be happy to assist. If I require you to return the product to us, I will pay the cost of the return.
All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact me at email@example.com so I can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge, of course!
Cancellations And Changes
You may cancel or make changes to an order, up and until the time your order has been sent or incase of a print, when it has begun printing. In this case, we will reimburse you in the form of store credit or a full refund. After an order has been printed or dispatched, cancellations or changes will not be possible. As I endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.
In the case of a worldwide pandemic or a natural disaster, you will not be reimbursed for your purchases.
Change Of Mind
I print to order for all purchases, so unfortunately I am unable to offer a refund or exchange for a change of mind or incorrect size choice unless it is sent to me within 2 hours from a purchase.
I recommend taking your time to select the perfect print for your space - or feel free to ask me for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.
Last update 13/05/2020